CONTACT

How can we help you?

Do you have a question, need help with your order, or want advice on which terpenes to try?

Email us at info@theterpenestore.com or send us a message in our chat box!

  • Customer Service

    Monday to Friday: 09:00 – 17:00 PST
    Closed on weekends and public holidays.
    Email us at info@theterpenestore.com

  • WANT A FREE SAMPLE PACK?

    Use our contact form on our sample packs page and we’ll get back to you within one working day.

    Request 

  • Talk to our Terp Team

    PHONE: (855) TERPENE (837-7363)

Send us a message!

Wholesale Inquiry

Frequently asked questions

Here are some common questions about Next.

What is it? And how does it work?

A sugar-free powdered drink mix available in a wide range of flavours. Simply mix one sachet with 1.5 to 2 litres of water (or adjust to taste), shake or stir, and enjoy a refreshing drink.

Do you offer free shipping?

Yes, we offer free shipping on all orders over €35 within the Netherlands. For international orders, shipping costs are calculated at checkout based on your location.

Which countries do you ship to?

We currently ship to most European countries. If you're unsure whether we deliver to your location, please contact our customer service team before placing your order.

Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

What is your return policy?

You have the right to return your order within 14 days of delivery. Items must be unused and in their original packaging. Please contact us before sending anything back to receive return instructions.

  • Email us

    Monday to Friday: 09:00 – 17:00 CET
    Closed on weekends and public holidays

  • Call us

    +1-855-TERPENE

  • LIVE CHAT

    We are available on working days for quick questions

  • reviews

    4/5 | Based on 2,000+ reviews

The Terpene Store Warnings and Disclaimer
This product is highly concentrated and for manufacture use only. Keep away from children and pets. Keep containers securely tightened. Keep away from heat and store in a cool, dry place. Wear gloves and eye protection. The Terpene Store cannot anticipate all conditions under which this product is used or mixed in conjunction with others. It is the buyers responsibility to ensure safe handling and storage. The buyer is solely responsible to assess safety and suitability in its final product and is solely responsible for adherence to all local laws. The buyer assumes all liability for loss, injury, damage, or expense due to unauthorized or improper use and The Terpene Store disclaims all such liability. All products contain 0% THC or CBD. This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. This product is not intended to diagnose, treat, cure or prevent any disease. These statements have not been evaluated by the FDA. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. By using this site you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited By Law.